Triangle RevOps

RevOps for Triangle law firms

Every inquiry, followed to a signed engagement.

You pay to make the phone ring. We own what happens after it does.

Book a 30-minute call See the work

Does this sound like your firm?

Intake is a sales process. Most firms run it on memory.

The six signs we see most often.

Inquiries land in five places, tracked in none.
Nobody knows how many consults became clients.
Follow-up happens if the attorney remembers.
Marketing spend is known. What it brought in is not.
Engagement letters are edited copies of the last one.
Referral sources are never tracked or thanked.

If three of these sound familiar, intake is losing clients you already paid to reach.

Intake, when somebody owns it.

Three things that run on an ordinary Tuesday. Nothing here depends on someone remembering.

Every inquiry gets an owner in minutes.

Calls, forms and chats land in one place, get routed, and get answered while the caller is still deciding.

10:02:14Call from Google Ads, personal injury
10:02:15Intake record created, routed to Dana
10:02:16Conflict check started
10:09:26Consultation booked for Thursday7m 12s
Median time to first reply: 9 minutes. Sample data.

Consultations are followed up on a schedule.

Every consult triggers the same sequence. The engagement letter goes out while the matter is still fresh.

Day 0Consultation held, summary sent✓ Done
Day 1Engagement letter sent for e-signature✓ Done
Day 3Reminder references the consultToday
Day 7Call task for the attorneyScheduled
Runs on every consultation, no exceptions. Sample data.

You see which sources bring matters worth taking.

Source is recorded at intake and carried through to retained, so spend follows results.

Attorney referrals14 retained
Google Ads9 retained
Website6 retained
Avvo2 retained
Retained matters by source, last quarter. Sample data.

Six jobs. One retainer.

Built in the tools you already pay for, and kept working after launch.

Intake records

One record per prospect, no duplicates.

New-matter pipeline

What is coming, by practice area.

Response and source tracking

Every inquiry timed and attributed.

Intake process

Qualifying questions and declines, built in.

Engagement letters

Templates, e-signature, auto-updated records.

Connections between tools

Phones, forms, calendar and e-signature in sync.

Our scope ends where the matter begins. We work on intake and business development data, not case files.

It starts with an audit, not a pitch.

The first 90 days, then a steady rhythm for as long as you want the system owned.

Week 1
Audit

Six areas scored. A ranked list of what to fix first.

Weeks 2 to 6
Fix

The top three get rebuilt. Your intake staff are trained on each change as it ships.

Week 7 onward
Operate

A live dashboard, a monthly report and a shared channel.

Thirty minutes. Bring last month's inquiry count.

We walk through how an inquiry moves through your firm today and tell you what we would fix first.